Welcome to https://valuefirstfinserv.com a website & App operated by Value First Finserv. The company manages the website https://valuefirstfinserv.com/ including the mobile application Value First Finserv and the web based application (the website). This privacy policy is the part of the Terms and Conditions. All terms defined in the Terms and Conditions have the same meaning used here in this Privacy Policy. This Privacy Policy statement shall apply to all Users who visit and access Company's Website. The Users unconditionally agree that browsing the Website and/or using its services signifies their unconditional assent to this Privacy Policy. We respect the privacy of it's Users and is committed to protect it in all respects. Any dispute with Company over privacy matters are subject to this Privacy Policy read in conjunction with the Terms and Conditions.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to location,user data. The information that we request will be retained by us and used as described in this privacy policy. The app does use third party services that may collect information used to identify you. Link to privacy policy of third party service providers used by the app Google Play Services
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your devices internal memory. This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal
Information. The reason is to perform the tasks assigned to them on our behalf. However, they are
obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@valuefirstfinserv.com . Value First Finserv, a product of Value First Finserv Finance Limited , is committed to protecting its customers privacy and security. Through this privacy policy we explain how we collect and share information . We also identify the source from where we gather non-public personal information related to you and explain the measures we take to keep the information secure. We also indicate which information about you we will be sharing with our affiliates and with non-affiliated third parties. This Privacy Policy explains our information collection and sharing practices. It identifies the sources from which we collect non-public personal information about you, details the measures we take to secure that information, and describes the information about you that we may share with our affiliates and with non-affiliated third parties. What is given below will give you a fair idea about how we treat your personal data.
To avail certain services on the Value First Finserv App, users are required to provide some personally
identifiable information for the registration process which may include:-
1.
Your Name
2.
Email Address
3.
Your Phone Number
4.
PAN Card
If you are registering as company, company formation details etc.
5.
Contacts
And any other such information as required. The Information as supplied by the users enables us to
improve the Value First Finserv App Services and provide you the most user-friendly experience.
All
required information is service dependent and the Company may use the above said user
Information to maintain, protect, and improve the Value First Finserv App Services and for developing
new services.
We may also use your phone number, email address or other personally identifiable information to
send commercial or marketing messages without your consent [with an option to
subscribe/unsubscribe (where feasible)]. We may, however, use your email address and phone
number without further consent for non-marketing or administrative purposes (such as notifying
you of major changes, for customer service purposes, providing information about updates to
Value First Finserv App Services, billing, etc.).
Any personally identifiable information provided by you will not be considered as sensitive if it is
freely available and/or accessible in the public domain. Further, any reviews, comments, messages,
blogs posted/uploaded/conveyed/communicated by users on the public sections of the Site or an
Application Store (like the App Store or Play Store) becomes published content and is not
considered personally identifiable information subject to this Privacy Policy.
In case you choose to decline to submit personally identifiable information on the Value First Finserv
App/Site, we may not be able to provide certain services on the App/Site to you. We will make
reasonable efforts to notify you of the same at the appropriate time. In any case, we will not be
liable and or responsible for the denial of certain services to you for lack of you providing the
necessary personal information.
When you register with the Value First Finserv App Services, we may contact you from time to time about
updation of your personal information to provide such features that we believe may benefit/interest
you.
The purpose of collecting the above information is to
•
Identify you
•
Provide you facility to use expense and income tracker functionality withing the application
•
Assess your loan eligibility based on the expense and income tracked
•
Provide you Loan or any such affiliated services in future
•
Protect you against fraud with regard to banking and finance by notifying about your
transactions
•
And for periodically give information about Value First Finserv products and services
We may collect, store, and use any or all of the following categories of personal data / information
about you/your organization collected through interactions on Value First Finserv application:
•
Personal details such as name, date of birth, gender, contact numbers,
and personal/official email addresses;
•
Marital status and dependents;
•
Salary & Bank statements;
Information we obtain from third parties (fraud prevention agencies, banks, merchants and
credit reference agencies) when verifying details supplied by you and information collected
from publicly available sources on websites. Other information about an individual that you
or they disclose to us when communicating with us or any other information considered
necessary;
•
Collect from credit reference agencies and customer service providers regarding credit
worthiness and credit history;
•
Computer including your IP address, operating system and browser type. This is statistical
data about browsing actions and patterns and is not in individually identifiable form and
compatibility with our websites;
We collect data directly from your online application. We also take data from the
information you provide on your interaction with our customer service department
•
We may monitor and record your telephone conversation with us and our customer services
department;
•
We may collect information about your transactions, including loan balances;
•
Collect from credit reference agencies and customer service providers regarding credit
worthiness and credit history;
•
information that is collected when you use the website. You may have provided the
information to identify you and validate your use of the Website for fraud prevention
purposes;
•
information about your computer including your IP address, operating system and browser
type. This is statistical data about browsing actions and patterns and is not in individually
identifiable form;
•
automatic information obtained by using ‘cookies’ when your browser accesses our Website
and when you log-in
We always try to ensure that the personal data that you have given us is only used for the purpose
it
has been taken
Grounds/ Purpose for Using Your Personal Data / Information
Value First Finserv is permitted to process your personal data in compliance with Data Protection
Regulation by relying on one or more of the following lawful grounds:
•
You have explicitly agreed to us processing your personal data / information for a specific
reason;
•
The processing is necessary to take steps to enter into an agreement with you, to perform the
agreement we have with you and/or for compliance with a legal obligation. The recipients of
your personal data may include any of the following:
•
Credit bureau or agencies like CIBIL, Equifax, Experian, Fin Fort, Astitute etc.
•
Regulators like RBI, NHB & SEBI etc.
•
Tax authority;
•
Law enforcement agencies;
•
Fraud prevention authorities;
•
Data processors and/or call centers;
•
The processing is necessary for the purposes of a legitimate interest pursued by us, which
might include to provide services to you and to ensure that our customer accounts are well-
managed and to prevent, detect, investigate and prosecute fraud and alleged fraud, money
laundering and other crimes and to verify your identity in order to protect our business and
to comply with laws that apply to us and/or where such processing is a contractual
requirement of the services or financing you have requested;
•
The processing is necessary to protect our business interests, to ensure that complaints are
investigated and also to evaluate, develop or improve our services or to keep our customers
informed about relevant services, unless you have indicated at any time that you do not wish
us to do so;
•
Financial SMS are analysed to understand more about your income and expense patterns, to
help us gauge the repayment capabilities and provide you better services;
•
We use your following information:
1.Name
2. Email
3. Bank Account
4. Address
while subrscribing to the app, for the purpose of checking if you are a existing customer or not.
The above mentioned data (Name, Email, Address, Bank Account Number) is collected and
uploaded to info@valuefirstfinserv.com and is used by us.
We will share your personal data to any of the above only for the purpose of either to serve you
during the business relationship and/or as required under the applicable laws.
There is very restricted use of your personal data amongst:
•
those involved in maintaining, reviewing and developing our business systems, procedures
and infrastructure
•
our partners in financial transactions, including financial institutions, merchants and
payment organizations
•
credit and fraud reporting agencies, debt collection agencies, and organizations involved in
our normal business practices
•
your nominated representatives
•
government or regulatory bodies, if required by law
Where we store and process your personal data
All the information that we gather about you is stored on our secure servers. Any payment
transactions will be encrypted using SSL technology. There are certain areas of the site for which
you need a password to access. You are responsible for keeping this password confidential and not
share it with anyone. While we make all efforts to ensure security of your data, we cannot guarantee
its security as transmission of data over the internet is not completely secure .All transmissions
are
at your own risk. On our part we will use strict procedures and security features to prevent
unauthorised access.
Our security system is at par with industry standards and we are constantly trying to evolve and
upgrade our system.
For customers to avail a loan on our platform, we need references from the customer. For this purpose, while completing the loan application form on our App , we collect and monitor your contact information which includes name, phone number, account type, contact last modified, favourites and other optional data like relationship and structural address to enable you to autofill the data during the loan application process. This information is required for the purposes of risk analysis, enable us to detect credible references assess your risk profile and to determine your loan eligibility.
Value First Finserv use cookies for security and to personalize your web browsing experience.
We may use cookies for some situations, such as:
•
to allocate an identification number to your Internet browser (you cannot be identified from
this number);
•
to determine if you have previously visited the website;
•
to track and report on website and online campaign performance;
•
to identify other pages or third parties’ websites you have accessed; and
•
for fraud detection and security purposes
It is possible for you to configure your browser so that it does not receive cookies. However this
means you will be unable to use secure services that require cookies in order to participate. Some
of
those services include (but are not limited to) our online application and some member features.